All About Tickets

General Ticketing Policy

Procedures for Cast and Crew

Cloverdale Performing Arts Center Refund Policy

At Cloverdale Performing Arts Center, we're committed to making your experience memorable and enjoyable. We understand that plans can change, and we've crafted our refund policy to offer flexibility while ensuring that we can continue to provide high-quality performances and services. Please review our refund policy, which is divided into three parts for clarity and ease of understanding.

Refunds/Exchanges Before a Scheduled Performance

                 1.1.        Rebooking: We will do our utmost to rebook your tickets for any other show of your choosing, subject to availability. Should the alternative tickets be more expensive than the original purchase, you will be required to pay the difference.

                 1.2.        Refund Requests: If you are unable to attend any of the shows and seek a refund, we may issue a refund back to your original form of payment. Please note that refunds are subject to the deduction of any ticketing fees charged by Square and/or SimpleTix and are granted only on a case-by-case basis with approval from Cloverdale Performing Arts Center management.

Refunds After a Scheduled Performance

                 2.1.        Guest Artist Performances: Please note that tickets for performances by guest artists are non-refundable.

                 2.2.        Cloverdale Produced Shows: If you were unable to attend, refunds for shows produced by Cloverdale Performing Arts Center will be considered on a case-by-case basis with Cloverdale Performing Arts Center management's approval. Eligible refunds may be issued as a “promo code” for future credit (most, but now all shows eligible), which does not expire, or returned to the original form of payment, after deducting any ticketing fees from Square and/or SimpleTix.

Refunds Because of Performance Cancellations

                 3.1.        Notification: In the unfortunate event of a show cancellation, we will notify patrons as soon as possible and provide options for compensation.

                 3.2.        Compensation: Patrons will a “promo code” for future credit (most, but now all shows eligible),  from Cloverdale Performing Arts Center, which will not expire. Alternatively, if the event already has a rescheduled date, patrons may opt to move their tickets to the new date without incurring any fees.

                 3.3.        Refund Requests: Should a refund to the original form of payment be requested, it will be issued minus any ticketing fees from Square and/or SimpleTix, and such requests will be approved on a case-by-case basis.

 

We appreciate your understanding and cooperation with our refund policy. Our aim is to ensure that both the interests of our patrons and the sustainability of the Cloverdale Performing Arts Center are balanced. For any questions or further assistance, please contact us at tickets@cloverdaleperformingarts.com.

Requesting Comp Tickets:

All Comp Tickets are subject to availability and requests must be submitted early. If requests are made the day of the show, they must go through the house manager:

Rey Guzman

rey3rey18@gmail.com

415-439-9168

Guest Artists: 

A total of four (4) Comp Tickets will be held for each incoming event. If more are required, they may be requested, but the amount is subject to availability and negotiated contract. 

Theatrical Productions:

Two-weekend show with a cast of 5 or less: Four (4) Comp Tickets per artist/volunteer 

Shows with a cast of more than 5: Two (2) Comp Tickets will be allotted.

​Event Sponsors: 

Theatrical Sponsor ($5k or more): Each receive four (4) Comps and may request more. All requests are subject to availability.

Guest Artist/Event Sponsor (Under $5k): Two (2) Comp Tickets each.

​Press:

Due to our limited performances, we no longer give comp tickets to the press.

​Board Members: 

Board Members may request Comp Tickets for community members if a show is undersold. Board Members need only fill out numbers 1-4 of the ticketing information when submitting a request.

All persons requesting Comp Tickets will need to submit the following to tickets@cloverdaleperformingarts.com:

  1. Name of the lead person on the ticket-coming to the show

  2. Email of the ticket holder

  3. Number of tickets requested (see below)

  4. Date & time of the show

  5. Relationship with the theater. ie: Guest Artist, Director, Sound Board Op, Sponsor, Cast, etc.